Quote:
Originally Posted by Hypnobabe
The one thing I learned from years working in a fruit and veg shop is that if you're polite and friendly to the customer, even if you've messed up big time, chances are they won't be nasty with you, but polite and friendly back... Okay, stepping out of my grumpy old woman persona, normal service will now be resumed...
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I'm sorry but that isn't the case.
Firstly, all my staff are trained to say please and thank you with every transaction. We took part around 6 months ago in a big survey in which we kept a tally of how many customers said please and how many said thank you. You can expect to hear one of both phrases from 35% of customers.
Personally what getrs me are the people who shout, swear, spit or ignore me while I am serving them.
And my biggest gripe, which commiting should be a capital offence, is people who put their money/lotto tickets/etc in their mouth before handing it over. I do not get their change and gob in it prior to putting it in your hand so why the hell do they think i want their slimy money!
(incidentally, around 65% of customers do that!!)