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I understand there policy but the blocking of IP addresses is quite interesting as it's quite a fiesty measure I suppose.
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I think it's a sensible measure, and one I know Vee does not take lightly, but has done rarely and then only after repeated warnings about abuse. As their message board is not password protected they are more vulnerable to this kind of internet vandalism, and even blocking an ISP is not foolproof, as people on dial-up access will be able to post on the board when their ISP changes. The only total protection is a password protected pay site. Then if people fail to heed warnings you can block them, and they can't sneak back in without paying again, and when they register a card to pay you can spot them and refuse membership .. few of these cowards are likely to set up false bank accounts to continue to enjoy their abusive fun :)
But if your friends have not repeatedly been abusive it may well be as Debbi suggests that they aren't putting the spam protection code in, which will prevent their post from being accepted.