Uncle Chris' & Rob's Tech Support - Page 21

**The Flying Mouse** · 19 Nov 2013, 22:53

Mummy Mouse is having some problems with her wireless printer.
Anyone have any idea what's going wrong?

I've tried to photocopy something on her printer.

The paper goes through, but nothing is printed on the finished page.

I've tried to photocopy something different, but again the page comes out of the printer blank.

I've taken a look at the ink levels, and all are above half way full.

I've scanned a document, and it's appeared fine on the laptop (so I don't think it's a problem of communication between the laptop and printer).

I've tried to print from the laptop, but nothing appears on the page.

The lights flash, the paper goes through, it makes the right noise, everything is fine apart from the small problem that nothing actually gets printed on the paper.
Not even a smudge.

Funny thing is, this is exactly what happened to her last printer, which is why she replaced it

The printer she has now is only about a month old and has hardly been used.

Any ideas?

duke knooby · 20 Nov 2013, 01:19

user error :)

but ive been drinkin... so cant help tonight

Hypnobabe · 21 Nov 2013, 00:38

Have you tried cleaning the print heads? Should be in the settings bit in the printer software...

**The Flying Mouse** · 21 Nov 2013, 08:40

Quote:

Originally Posted by Hypnobabe

Have you tried cleaning the print heads? Should be in the settings bit in the printer software...

I've tried that hun

Hypnobabe · 21 Nov 2013, 10:45

What printer is it?

**The Flying Mouse** · 23 Nov 2013, 19:41

It's an Epsom (I think).

R. · 23 Nov 2013, 19:44

Just for the record, are the toner or ink cartridges mounted properly?

Hypnobabe · 23 Nov 2013, 21:15

Have you tried printing a test page direct from the printer?

*AndyK* · 23 Nov 2013, 21:35

Turn if off and on again.

Dial #3030 and speak to IT Support ... always fixes a problem for me

samurai7 · 25 Nov 2013, 15:28

I find you'll have probs with Epsom printers if you use non-Epsom branded cartidges (If you can get the printer to recognise them at all, that is!) The ink seems to dry up, so next time you try to print you get a blank page. You have to keep cleaning print heads over and over until ink starts to appear on the paper. You'll probably find that by this time you'll have used so much ink that you need to change cartridges

19 Nov 2013, 22:53	#501
The Flying Mouse Armed ba$tard and Jo's other half. Join Date: 06.08.2002 Location: In the middle of nowhere near the end of the line. Posts: 16,104	Mummy Mouse is having some problems with her wireless printer. Anyone have any idea what's going wrong? I've tried to photocopy something on her printer. The paper goes through, but nothing is printed on the finished page. I've tried to photocopy something different, but again the page comes out of the printer blank. I've taken a look at the ink levels, and all are above half way full. I've scanned a document, and it's appeared fine on the laptop (so I don't think it's a problem of communication between the laptop and printer). I've tried to print from the laptop, but nothing appears on the page. The lights flash, the paper goes through, it makes the right noise, everything is fine apart from the small problem that nothing actually gets printed on the paper. Not even a smudge. Funny thing is, this is exactly what happened to her last printer, which is why she replaced it The printer she has now is only about a month old and has hardly been used. Any ideas?

20 Nov 2013, 01:19	#502
duke knooby Mega Loafer Join Date: 24.06.2005 Location: belfast Posts: 17,882	user error :) but ive been drinkin... so cant help tonight

21 Nov 2013, 00:38	#503
Hypnobabe mszee's Mistress with sexy goddess boots Join Date: 13.07.2005 Location: Hitting the highway like a battering ram... Posts: 7,686	Have you tried cleaning the print heads? Should be in the settings bit in the printer software...

21 Nov 2013, 10:45	#505
Hypnobabe mszee's Mistress with sexy goddess boots Join Date: 13.07.2005 Location: Hitting the highway like a battering ram... Posts: 7,686	What printer is it?

23 Nov 2013, 19:41	#506
The Flying Mouse Armed ba$tard and Jo's other half. Join Date: 06.08.2002 Location: In the middle of nowhere near the end of the line. Posts: 16,104	It's an Epsom (I think).

23 Nov 2013, 19:44	#507
R. You dig. Join Date: 02.04.2002 Location: On the fothermucker Posts: 7,179	Just for the record, are the toner or ink cartridges mounted properly?

23 Nov 2013, 21:15	#508
Hypnobabe mszee's Mistress with sexy goddess boots Join Date: 13.07.2005 Location: Hitting the highway like a battering ram... Posts: 7,686	Have you tried printing a test page direct from the printer?

23 Nov 2013, 21:35	#509
AndyK Relentless Join Date: 21.11.2003 Location: Over the top..... seeing what's on the other side Posts: 18,694	Turn if off and on again. Dial #3030 and speak to IT Support ... always fixes a problem for me

25 Nov 2013, 15:28	#510
samurai7 Rock Star Join Date: 09.05.2005 Location: The future... Posts: 2,928	I find you'll have probs with Epsom printers if you use non-Epsom branded cartidges (If you can get the printer to recognise them at all, that is!) The ink seems to dry up, so next time you try to print you get a blank page. You have to keep cleaning print heads over and over until ink starts to appear on the paper. You'll probably find that by this time you'll have used so much ink that you need to change cartridges