Townsend Records

Bat3rocks · 09 Apr 2010, 18:14

I am very upset with my service from them. I ordered the Super Deluxe version and it was never taken out of my account. I was given a confirmation number though. I emailed them explainging the issue and asking what truly was in the package. I have not heard back within in a week. Just felt like stating about crapy service, and I did it through them so it would support this website. I would just like to know what I should be expecting when the album is shipped to everyone else?

Truly yours,

Jason Cilento

*AndyK* · 09 Apr 2010, 18:29

Jason

Pre-orders are debited from your account on the day that the item is shipped as I understand it, not when the order is taken. This is standard practise with most online retailers (Amazon, Play etc)

If you have any other issues with any of the commercial organisations which advertise on this site, then please take it up direct with them.

Bat3rocks · 09 Apr 2010, 21:16

I did, I thought I made it clear in my post. They haven't messaged back. I just know some people post on here that promote that site so I figured they might see it and give me an explaination.

- Jason

*AndyK* · 09 Apr 2010, 23:13

Try giving Kev a PM.

09 Apr 2010, 18:14	#1
Bat3rocks Junior Loafer Join Date: 05.12.2009 Posts: 39	Townsend Records I am very upset with my service from them. I ordered the Super Deluxe version and it was never taken out of my account. I was given a confirmation number though. I emailed them explainging the issue and asking what truly was in the package. I have not heard back within in a week. Just felt like stating about crapy service, and I did it through them so it would support this website. I would just like to know what I should be expecting when the album is shipped to everyone else? Truly yours, Jason Cilento

09 Apr 2010, 18:29	#2
AndyK Relentless Join Date: 21.11.2003 Location: Over the top..... seeing what's on the other side Posts: 18,694	Jason Pre-orders are debited from your account on the day that the item is shipped as I understand it, not when the order is taken. This is standard practise with most online retailers (Amazon, Play etc) If you have any other issues with any of the commercial organisations which advertise on this site, then please take it up direct with them.

09 Apr 2010, 21:16	#3
Bat3rocks Junior Loafer Join Date: 05.12.2009 Posts: 39	I did, I thought I made it clear in my post. They haven't messaged back. I just know some people post on here that promote that site so I figured they might see it and give me an explaination. - Jason

09 Apr 2010, 23:13	#4
AndyK Relentless Join Date: 21.11.2003 Location: Over the top..... seeing what's on the other side Posts: 18,694	Try giving Kev a PM.